Frequently Asked Questions

Product & Quality

Are your dates certified organic?

Yes. All our dates are grown without synthetic pesticides or fertilizers. We hold international organic certifications (such as USDA Organic, EU Organic, Saudi Organic) to ensure our products meet the highest global standards for natural farming.

We specialize in premium varieties including Medjool, Ajwa, Safawi, Sukkari, Sagai, Khalas and Mabroom. Each variety is available in different grades (Jumbo, A, B) depending on your needs. Quality is the same across all grades but the size of the piece differs.

Dates are best kept in a cool, dry place. For extended shelf life, we recommend refrigeration (up to 6 months) or freezing (up to 12 months). Always keep them in an airtight container to prevent them from absorbing odors.

Never. Our dates contain zero added sugars, sulfur, or preservatives. Their sweetness is 100% natural, developed by the sun and the palm.

Organic is important because it ensures you are consuming 100% natural fruit free from harmful chemical residues, while providing higher levels of antioxidants that boost your health and protect your body’s cells.

Yes, our dates are ready to eat and can be enjoyed straight from the package because they are 100% organic and free from harmful chemicals. Since they are a natural product, you may choose to lightly rinse them with water before consumption to remove any natural dust if needed.

Orders

How can I place an order?

You can order directly through our website by adding your favorite organic dates to the cart and proceeding to checkout. A confirmation will be sent to you via SMS or email once your order is successfully placed.

Yes. Once your order is dispatched, you will receive a tracking link via email, allowing you to follow your shipment until it arrives at your doorstep.

You can modify or cancel your order within 2 hours of placing it by contacting our customer service team. Once the order has been handed over to the courier, no changes can be made.

Your satisfaction is our priority. As we sell natural, organic products, we conduct strict quality checks. However, if you feel the dates are not fresh or do not meet our premium standards, please contact us within 48 hours of delivery and provide a photo of the dates. We will investigate promptly and offer you a replacement or a full refund.

If you receive the wrong items, please contact us within 48 hours of delivery. To help us resolve the issue quickly, take a clear picture of the items and the packaging, and provide your order number. Once we verify the details, we will arrange a free replacement or issue a refund immediately.

If you haven’t received your order by the estimated delivery date, please contact us with your Order Number. We will track it with the courier immediately, and if the package is confirmed lost, we will provide a full replacement or a full refund at no extra cost to you.

Shipping & Delivery

Which cities do you deliver to?

We deliver to most cities across Saudi Arabia.

Delivery typically takes between 3 to 7 working days.

Shipping is 38 SAR. We offer free delivery on all orders above 200 SAR

We do not offer international shipping for retail orders. International shipping is available for wholesale and export orders only.

If your order is lost or you receive the wrong items, we will take full responsibility and cover all additional shipping costs to send you the correct items.

If you notice an error in your address, please email us immediately at info@yaladates.com with your Order Number so we can update it before dispatch.

Payments & Refunds

What payment methods do you accept?

We accept Mada, Visa, Mastercard, and Apple Pay.

Cash on Delivery is currently available in selected cities only, including Riyadh and Makkah.
Once your refund is approved, the amount will be credited back to you within 14 days. The refund will be processed using the same payment method used for the original purchase.

Export & Wholesale

Do you export internationally?
Yes, we provide global export solutions. While our retail (B2C) store is limited to Saudi Arabia, we export bulk quantities to businesses and distributors worldwide.

Our standard minimum order quantity (MOQ) for international shipping is one 20ft container. For specific premium varieties or trial orders, please contact us at

We handle all necessary export paperwork, including the Certificate of Origin, Organic Certificates, and detailed Commercial Invoices/Packing Lists, to ensure a smooth customs process in your country.

Yes, we specialize in premium organic date boxes designed for corporate gifting, Ramadan, and Eid. We can include your company logo or a personalized greeting card inside the boxes.

Yes, we offer comprehensive private label services. We can provide high-quality organic dates packaged in your own branded packaging, ready for retail in your local market.

Returns & Exchanges

How do I request an exchange or refund?

Exchanges and refunds are accepted within 48 hours of delivery. You must provide your reason along with a photo of the product and your Order Number. Our team will review the request before approval.

i. A direct refund to your original payment method (processed within 14 days).
ii. A replacement sent to your address (we cover the shipping cost if the issue was our mistake).
iii. Adding the amount to your Store Wallet for future purchases.