Exchange & Return Policy
At YALA Dates, we take pride in the quality of our organic produce. If your order isn’t quite right, we are here to help you resolve it quickly
1. Eligibility & Timeframe
- 48-Hour Window: Exchange and refund requests must be submitted within 48 hours of the delivery timestamp.
- Prerequisites: You must provide your Order Number, the reason for the request, and a photo of the product received.
- Review Process: Our quality control team will review all requests. Approval is required before any refund or exchange is finalized.
2. Order Status & Shipping
In-Transit Orders: Please note that we cannot process exchange or cancellation requests while an order is “In Transit.” The option only becomes available once the order has been officially delivered.
3. How to Submit Your Request
You can initiate a request through any of the following methods
- Customer Portal: Log in to your account on our website. Once your order is marked as “Delivered,” a request button will appear in your Order History.
- WhatsApp :Send your details and photos to +966 55 733 7752.
- Email : Contact us at info@yaladates.com.
4. Refund & Resolution Options
Upon approval of your request, you may choose one of the following:
- Original Payment Method:A direct refund to your card or bank account (processed within 14 days).
- Replacement:A new product sent to your address. We cover the shipping costs if the issue was due to our error.
- Store Wallet:The amount will be added to your Store Wallet for immediate use on future purchases.
Storage Tip: Because our dates are organic and free from synthetic preservatives, please store them in a cool, dry place (or as indicated on the packaging) to maintain their natural quality.
